At Digital Media Help, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our website, services, or contact us. By accessing our services, you agree to the terms outlined here.
1. Information We Collect
We may collect the following:
Personal Information
- Full name
- Phone number
- Email address
- Home/Installation address
- Payment or billing details
Technical Information
- IP address
- Device information
- Browser type
- Pages visited
- Cookies and tracking technologies
Communication Information
- Form submissions
- Customer support inquiries
- Call logs (only for customer service purposes)
2. How We Use Your Information
We use your data to:
- Provide broadband, TV, and mobile services
- Process payments and send invoices
- Respond to inquiries and provide support
- Improve website experience and service performance
- Send updates, promotions, and service notifications
- Maintain account records and warranty history
3. Sharing Your Information
We do not sell or trade your personal information.
We may share information only with:
- Service providers (installation teams, billing processors, networking partners)
- Government/Legal authorities when required by law
- Business transfers in case of merger or sale
All third-party partners are required to protect your information.
4. Cookies & Tracking
Our website uses cookies to:
- Improve user experience
- Remember preferences
- Analyze website performance
You may disable cookies in your browser settings.
5. Data Security
We use industry-standard security measures to protect your data. However, no online transmission is guaranteed to be 100% secure. You share information at your own risk.
6. Your Rights
You may:
- Request a copy of the data we hold
- Ask us to update or correct your information
- Request deletion of your data (where legally permitted)
- Opt-out of marketing emails anytime
To request:
📧 dmediahelp@outlook.com
7. Third-Party Links
Our website may link to other websites. We are not responsible for their privacy practices. Please review their policies individually.
8. Contact Us
If you have any questions regarding this Privacy Policy, contact us:
📍 1417 California Avenue, Kalamazoo MI 49006
📞 +1 (888) 384-5036
📧 dmediahelp@outlook.com