These Terms govern your use of the Digital Media Help website and services. By signing up or using our services, you agree to these Terms.
1. Services Provided
Digital Media Help provides:
- Broadband Internet services
- Satellite TV services
- Mobile connection solutions
- Service packages combining any of the above
Service availability may vary by location.
2. Service Installation
- Installation dates are subject to technician availability.
- Customers must ensure safe and accessible installation space.
- Any additional equipment or upgrades may include extra cost.
3. Pricing and Billing
- Pricing is displayed on our website or shared upon agreement.
- Monthly charges are due as per billing cycle.
- Missed payments may result in service interruption.
- Costs may change with notice to customer.
4. Equipment Ownership
- Routers, TV boxes, or devices may belong to Digital Media Help unless stated otherwise.
- Damaged or lost equipment may result in replacement charges.
5. Acceptable Use
Users must not:
- Engage in illegal online activities
- Distribute malicious software
- Tamper with network security
- Resell services without written approval
Violation may lead to service termination.
6. Cancellations & Refunds
- Customers may cancel services with written notice.
- Installation fees or usage charges may not be refundable.
- Refunds, if applicable, will be processed to the original payment method.
7. Service Interruptions
- Occasionally, services may be affected by outages, weather conditions, network upgrades, or third-party issues.
- Digital Media Help is not liable for downtime beyond reasonable control, but we work to restore service promptly.
8. Limitation of Liability
Digital Media Help is not responsible for:
- Data loss
- Business interruption
- Financial losses caused by service interruption
Our liability is limited to the amount you paid for the service during the month of issue.
9. Changes to Terms
We may update these Terms anytime. Changes will be posted on our website and considered effective upon posting.
10. Contact Information
For questions regarding these Terms:
📧 dmediahelp@outlook.com
📞 +1 (888) 384-5036
📍 1417 California Avenue, Kalamazoo MI 49006